F.A.Q [Frequently Asked Questons]

WHAT IS THE SHIPPING TIME?

U.S. ORDERS WILL TAKE ON AVERAGE 12-20 BUSINESS DAYS. DUE TO THE POPULARITY OF MANY STYLES AND STOCK LIMITATIONS, ITEMS ARE OFTEN TIMES MANUFACTURED TO ORDER - 100% HANDMADE. 

 

WHAT ABOUT GLOBALLY? 

YES WE SHIP WORLDWIDE......FREE! 

 

HOW DO I ORDER? 

SIMPLY SELECT THE ITEM OF YOUR CHOICE. CHOOSE YOUR STYLE, COLOR AND SIZE AND SELECT ‘ADD TO CART.’ FROM THERE FOLLOW THE SIMPLE CHECK OUT STEPS TO PAY! YOUR ORDER WILL BE CONFIRMED WITH AN EMAIL AS WELL AS AN ORDER NUMBER.  

 

IS MY ORDER INFORMATION SECURE?

WE CANNOT STRESS ENOUGH HOW IMPORTANT WE TAKE SECURITY AS IT RELATES TO THE CHECKOUT AND PURCHASE PROCESS. THIS IS WHY WE HAVE PARTNERED WITH THE INDUSTRIES TOP SECURED PAYMENTS SYSTEM. YOUR CREDIT CARD INFORMATION IS FULLY ENCRYPTED DURING TRANSMISSION USING TRUSTED SECURE SOCKET LAYER (SSL) TECHNOLOGY, WHICH IS PRIMARILY USED IN THE INTERNET INDUSTRY TO PROCESS ONLINE PAYMENTS. YOUR CREDIT CARD INFORMATION IS ONLY USED TO COMPLETE THE TRANSACTION AND WILL NOT BE STORED.

 

DO YOU GUARANTEE QUALITY?

WE ARE ABSOLUTELY CONFIDENT IN THE PRODUCTS THAT WE OFFER AND 100% GUARANTEE QUALITY. IF FOR ANY REASON YOU ARE NOT SATISFIED, SIMPLY CONTACT US AND WE WILL MAKE IT RIGHT. 


WHAT ABOUT RETURNS?

WE WANT YOU TO BE 100% SATISFIED WITH YOUR ORDER. iF YOU ARE IN ANY WAY NOT, EMAIL US TO SET UP A RETURN.  [SUPPORT@XOHALO.COM] ITEM MUST BE RETURNED WITHIN 30 DAYS OF DELIVERY AND IN NEW CONDITION FOR A FULL REFUND.